At CarsDirect.lk, we are committed to ensuring a smooth and transparent experience for all our customers. Please read the following policy carefully to understand how refunds and returns are handled on our platform.

1. General Policy

Due to the nature of our business, which primarily involves importing vehicles from Japan and listing vehicles for sale locally, refund and return policies are subject to specific terms outlined below. We strive to be transparent in every transaction and ensure that you are fully informed before making a purchase.

2. Refund Policy

2.1 For Imported Vehicles

• Once an order for an imported vehicle is confirmed and payment is processed, it cannot be canceled unless exceptional circumstances arise (e.g., vehicle unavailability, major discrepancies in vehicle condition, or supplier-related issues).
• In case of order cancellation due to such circumstances, a full refund will be issued.
• Refunds will not be issued if a vehicle has already been shipped or if it has cleared customs.

2.2 Local Vehicle Listings

• Vehicles listed by local sellers are sold as-is. CarsDirect.lk acts as a platform and does not directly handle returns or refunds for such transactions.
• Buyers are advised to conduct thorough inspections and verify the vehicle’s condition before completing the purchase.

2.3 Administrative and Processing Fees
In cases where refunds are issued, applicable administrative and processing fees may be deducted from the refund amount.

2.4 Subscriptions and Seller Charges

Payments made for subscriptions and additional vehicle listings are non-refundable once processed.

If you experience any issues with your subscription or listing, please contact us immediately at [email protected]. We will investigate the issue and take appropriate action.

In the event of a double payment or incorrect charge, a refund may be issued after verification.

CarsDirect.lk is not responsible for user errors during the subscription or listing process, such as selecting the wrong plan or adding unnecessary listings.

3. Returns Policy

For Imported Vehicles

• Returns for imported vehicles are not accepted once the vehicle has been delivered, registered, or used by the buyer.
• In the event of significant discrepancies between the vehicle’s described condition at the time of purchase and its actual condition upon delivery, please contact our support team immediately. We will evaluate the situation on a case-by-case basis and work with the supplier to resolve the issue.
• Returns may only be considered if the vehicle has not been registered, driven, or altered in any way by the buyer.

4. Inspection and Quality Assurance

We ensure that all imported vehicles undergo thorough inspection by our trusted suppliers before shipment. However, we recommend that buyers conduct an independent inspection upon vehicle delivery to confirm its condition and specifications.

5. How to Request a Refund or Report an Issue

To request a refund or report any issues with your order, please follow these steps:

1. Contact Us: Email us at [email protected] with your order details and a description of the issue.
2. Provide Evidence: Include clear photos or documentation supporting your claim (if applicable).
3. Resolution Process: Our team will review your request and provide a response within 5 working days.

6. Refund Time Frame

Once a refund is approved, it will be processed within 10 to 15 working days. The refund will be issued via the original payment method unless otherwise agreed upon.

7. Non-Refundable Transactions

The following transactions are non-refundable:

• Vehicles that have been delivered, registered, or used.
• Local vehicle purchases where CarsDirect.lk only facilitated the connection between the buyer and seller.
• Any additional services rendered (e.g., customs clearance fees, insurance, or registration services) once they have been processed.

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If you have any further questions regarding our Refund and Returns Policy, please contact us at [email protected].